Recently purchased a bed from the Staines store and was assured by the manager that when it was delivered the men would dismantle the old double bed and remove it to the garage. When they turned up they said they were only there to deliver the new one and didn't even want to take it upstairs!! After a very unpleasant verbal battle and me disassembling the old bed myself they removed the old bed to the garage and took the new bed upstairs. We were assured in the shop by the manager that they would remove and reinstall the headboard but they absolutely refused. Also in the shop we asked whether the headboard screw hole positions would fit and when the new bed arrived we found the holes were not in a standard place so the existing headboard does not attach. There was also no provision to remove the old bed. I will never use or recommend Bensons beds to anyone, quite the opposite. All the manager was interested in was a sale and said anything to get that sale.