After previously looking at beds we decided to go & have another look as benson had the one we wanted. 20% off offer seemed great so we took the plunge & decided to go for the whole package (base, mattress & headboard). Sales rep took 10% discount before being able to start the process of trying to get 3 years int free. Waited for 15 mins for the counter to go down until finally being told that because we had just got married & my name had changed i needed to produce a marriage certificate (everybody obv carries those around all the time with them!) so we travelled back home with kids in tow (25 miles) to get certificate, was told the store closed at 8pm, arrived back at 5past 6 to a closed store! absolutely furious by this point!! went back last night to re-do the whole process, got accepted only to find out that they hadnt included the headboard! Tried telling me i said no to a headboard even though that was about 80% the reason we wanted that particular bed. Currently waiting for the store manager to start their shift at half 11 to get a phone call & try to fight getting my deposit money back through no fault of my own! sales rep just clicked the terms & conditions on my behalf as it was 5 to 8 & he wanted to get home.... Worst experience ever!!!