Disgusted by agressive , unhelpful and rude staff. Never ever will go back and will continue my right for a full refund . I bought a super king size mattress however the delivery guys were unable to take it up the stairs as it could not be bent being a v firm mattress so it was taken away as 'failed delivery'. When I called the store for alternative /refund , I faced the most rude , aggressive staff who not only refused to pay full refund but also blamed me for the return! . When I spoke to store manger , it was the worst nightmare that one can imagine. She not only defended her colleagues behaviour but simply hung up !. Eventually when I got through the manager, she was most unhelpful, rude staff I have ever encountered , intimidating and threatening that under no circumstances I will get my refund even when the item was returned because their delivery staff made it clear that it was the fault of staff and that if it was a less firm mattress , it could have easily been taken up the staircase. Instead she started to read out the T&C .... Now I am left with no mattress, sleeping on floor , but blank refusal for a refund , instead offered me an exchange for a smaller and even more expensive mattres ! Over all the most humiliating experience and with financial loss of nearly £600!. So anyone planning a visit to Benson.... think twice ,it's not worth it.