Bought a bed frame from here. Good quality but the customer service overshadowed the product. In store, the sales assistant "sold" the idea of interest free finance to us. Which I do not regret. But it seems that he was not trained in how to implement it. He told us that they'd be in touch and arrange it after. Unbeknown to us, this was wrong . A week later my husband got a rude call from the store who told him he had to set up the finance now or we wouldn't get the bed on the agreed date. I then decided to call. I explained the situation and said that the person who spoke to my husband the day before was quite rude. Before I could say anymore, he asked for my receipt number. From there he told me he was the one who spoke to my husband. This is who the conversation went: Him: "I'm the one who spoke to your husband" Me: "Right, well you were quite rude to him-" "How was I rude?" "Well he said that you-" "I told him that you have to set up the finance or you won't get your bed." "Yes but we were told in store that you would call us afterwards." "No, you have to set up the finance in store" "Well, we won't told that. Someone in store said to do it after over the phone" "Why did he tell you that?" "Ha, I don't know. He's you staff!" "Well I don't know why he told you that." "Ok. Well I don't really care why he told me. The fact that is he did and you were rude to my husband yesterday-" "I wasn't rude. I was telling him he has to set up the finance or you won't get the bed." "But we weren't told that." "Look, you have to set up the finance". "Can I speak to your manager?" "I am the manager" "Well how do I make a complaint?" "Why do you want to complain about" "You were rude to my husband you keep interupting me and won't let me speak!" "Go on speak. What do you want?!" "I want you to listen!" "Go on then, what do you want?" "Look, ok, when we came into store we were told we could do the finance over the phone-" "You can't do that!" "That's the 3rd time you've interupted me-" "Well what do you want?" "That's the 4th time you've interupted me-" "Well what do you want?" "That's the 5th time you've interupted me-" "Go on then. Go on then." "That's the 6th time you've interupted me. Are you going to listen?" No joke. That's how the conversation went. I complained to the head office who said "it'll be investigated". His tone of voice was sharp and rude. When we went into the store and set up the finance the assistant manager said "that's just his way. That's how he speaks". Bensons, sort out your staff!!!