What a rubbish company Benson for Beds is !!! I ordered a double bed online 2 weeks ago with expected delivery of 1 to 3 weeks. Got a text this morning saying bed was coming this Thursday between 7am and 1pm. Unfortunately my wife is going into hospital Thursday morning for an operation and i am driving her there early morning and bringing her home late afternoon so called Benson for Beds and spoke to a rude woman named Sam who advised me if i do not accept Thursdays delivery date there would be a £39 additional delivery charge. I said i was not happy about that and any other day for delivery would be fine except Thursday and she refused to change it. I was then transferred to Internet sales and spoke to Annie who said she would put bed on hold and get back to me with a free alternative free delivery date which i agreed to. A while later i had an email saying she had tried to call me but i didnt pick up ( which was a lie as i had my mobile with me at all times with no missed calls ) and earliest delivery date was 21/8/2017 which was another 3 weeks on top of the 2 weeks we had already waited !!! I telephoned my son to see if he could take a half day off work on Thursday to take delivery of the bed and his manager agreed to a short notice half day off so i emailed Internet sales dept back and advised to deliver bed on Thursday as agreed as my son could get a half day off work. I was then told my order had been put on hold and i have lost the option of delivery on Thursday and i would have to wait 5 weeks for delivery. Absolutely shocking customer service I would never of ordered from Bensons for Beds if i knew how they operated and the contempt they have for their customers.