We bought our mattress in April 2016. The sale people in store were helpful & knowledgeable. We spent allot of time & many trips ensuring we bought the right mattress for us. The mattress originally was comfortable till...after a year of having the mattress (with good care, rotating etc) it has become indented and very uncomfortable. We have contacted the customer service but was told that as the mattress is over a year old, we have no warranty on the product. A mattress technician was sent promptly and reported that there was no manufacturing fault with the mattress... but he does not sleep on the mattress.Was advise by Benson for Beds to contact the Furniture Ombudsman, which we did and was not successful. Then advise to contact the Trading Standards which we have and discovered that under the Customers Rights Acts 2015 you actually have 6 years (regardless if you have a warranty or not) from day of purchase if any goods supplied are to unsatisfactory. We have written to Benson & Beds as advised to resolve this issue... all we are asking is for a replacement. We received a reply from Customer Services... as we bought the mattress on sale and received a discount we apparently knew that the mattress was faulty at point of purchase... SHOCKING SHOCKING SHOCKING This process has taken us over 4 months and it is still not resolved!