What started off as very comfortable bed didn't last long. Within a few days the mattress started showing signs of settlement. A noticeable lump appeared in middle which made turning over without waking up impossible. Staff in a Bensons store told us there had been a problem with this particular mattress and they no longer sold it. So we didn’t expect any problems resolving the issue and contacted Bensons customer care, who were initially very helpful. They arranged for an ‘ independent’ technician from FIRA to look at bed. He agreed there was noticeable settlement and a lump in the middle. That’s when things went pear shaped. What FIRA said to us but actually reported to Bensons were completely different. Bensons are refusing to accept there is a fault and I am now stuck with a mattress I can’t sleep on. So much for Bensons’ 5 year warranty. It’s not worth the paper it’s written on. As for the quality of a bed costing near £1000? Absolute waste of money. I just wish I had done my research before buying. Update following Bensons reply below. As for complaining to Bensons, don't bother wasting your time. They haven't the courtesy to attempt to answer your concerns. They simply say " Bensons has fulfilled it's obligation to prove or disprove there is a manufacturing fault and we are therefore unable to take this forward". They are happy for me to arrange another inspection - at my expense - as long as they approve who I use and it is not one of their competitors. I think not. I'd rather take my chance with the ombudsman and small claims court. When a company refuses point blank to even attenpt to answer a customers concerns, and that is what both Bensons and FIRA have done, something is seriously wrong.