Staff in Yeovil shop are polite. You would mark them a 4 or 5. Great so far. My advice is, DO NOT BUY A GRANDEUR ZIP AND LINK BED. DO NOT BUY FROM BENSONS FOR BED'S. IF YOU HAVE A PROBLEM, YOU WILL NOT ACHIEVE A SATISFACTORY CONCLUSION, HAVE LOTS OF GRIEF LOST TIME, HOURS AND HOURS AND LOST MONEY. THEY DESERVE TO GO BUST. LOOK AT OTHER 1 STAR REVIEWS. THEY ARE MODERN DAY ROBBERS. On delivery of my zip and link grandeur bed made by Relyon in February 2017, I noticed massive dipping in both mattress. It seemed, no filling had been put in the centre of each mattress, only around the outside. I complained after 4 days. Bensons sent FIRA to inspect the bed and like so many other people who have had FIRA visit, no fault found. This was in February 17. FIRA ARE NOT INDEPENDENT. THEY ARE PAID BY BED MANUFACTURERS, WHOLESALERS AND RETAILERS. THEY ONLY GET PAID PER VISIT IF THEY FIND NO FAULT. FIRA HAVE REDUCED THE NUMBER OF FAULTY GOODS RETURNEDTO THE MANUFACTURER DRAMATICALLY. I have not slept on this bed since and it is now October. After the ombudsman intervened, Benson have offered an exchange bed, if less money, I do not get refund, if more expensive, I have to pay the difference. As it's a zip and link bed, this restricts the choice. I cannot find a suitable alternative bed in their store. I have asked to cancel order but they want £760 to do this. It's an absolute closed shop, the whole industry. They are very clever in hiding behind their written agenda for any problems. A rubbish company. I cannot believe Reylon beds are involved with this company. I will never entertain looking at a Reylon bed.