We purchased a mattress in May this year which cost £1700.00 in the 6.5 months the foam topper has gone from being comfortable to terrible and is now causing severe back pain, which is the reason we purchased it in the first place, Benson Store Banbury wont help and refer you to he customer services line, who are scripted and just pay lip service to your complaints. They contacted a firm called FIRA who in turn sent out a 'bed technician' we are not sure what qualifications the title carries he the 'Technician' spent 15 minutes examining the mattress and concluded that all was well with it and our complaints where unfounded. How he could come to this conclusion after 15 minutes we are not sure as it has taken us 6 months for the mattress to become a problem. He did not discuss the problem with me or investigate the problem area, he asked me to leave my bedroom whilst he carried out his survey. It is apparent that the store is just a showroom and although you go through the process of making a purchase with them once they have taken your cash they wont have anything further to do with the sale, this is worse than buying on line as you are not covered by distance selling. In my opinion Bensons customer service is poor at best and the store a complete waste of time. Don't buy a bed from Bensons.