Ordered a bed for my elderly father who has health problems from the Derby store meteor centre. The member of staff advised a certain bed/matress would be ideal for him so we decided to purchase the bed/matress and paid over £600. The matress within a few months started to sink and give him a bad back. Contacted Bensons for beds and they replaced the faulty matress. A few months later same thing happened again and we contacted the store and a technician came out saying there was nothing wrong with the matress. What i want to know if the same problem occurred twice why change the matress on the first occasion and then say nothing us wrong with matress on the second visit. I emailed customer services and i had to chase them up for a reply despicable customer service. The staff member advised us to purchase the bed/matress which he stated was ideal and clearly we have been lied to and sold the wrong type of bed/matress for my father. Bensons for beds have refused to exchange the matress wanting proof of my fathers ill health which is a disgrace. I along with my family, friends will never be buying anything in future from Bensons for beds. So please do your own home work and do not reply on incompetent staff who are only interested in selling expensive beds for commission rather than take customet care into consideration. I will be writing to the CEO outlining my disgust with the treatment I have received in terms of customer service. I would not recommend anyone to Bensons for beds.