I have had a really bad experience from the word go once you get the customers money . After numerous faults & pain from mattress , I now have a collapsed divan to which well under a year warranty but 6 months goods act FIRA come out eventually . Basically the assembly by delivery was quick rough & poor care taken to which caused damage . Fast forward months my divan has collasped because of force & cheap cardboard materials . FIRA came out with no gloves as requested or covering over black boots to my bedroom . Giving me third degree in rules to blame me for the structural fault to get there commission ..Unproffessional conduct to no matter what I was to blame to stop a return to full their pockets . I'm disgusted with whole approach because if it had been hear say what lies they make up . FIRA & bensons should be ashamed the way they treat paying customers while at same time not having consistant advice in all there stores . Never experienced such poor customer service & respect in a home vist .