I advised the sales person that I lived in a small cottage, he thought the ottoman would be okay. On delivery the ottoman base would not fit through the door to go up the stairs. I had the Base dimensions on ordering (I had to request these) and as a lay person thought it would fit. The cost to cancel the order is £250 (20% of the remaining order) and even though I had paid an extra £300 for the ottoman version originally (which wouldn't fit) the divan options are now quoted as only £1 less! The 'care' package that I never asked for but was offered as free in the deal cannot be returned even though unopened. It has been charged at £24.99! To change the order costs 10%. I have cancelled and will be far more wary in future and feel ripped off! The salesperson & manager were unavailable as on holiday for 2.5 weeks so not able to discuss but doubt it would make much difference. Very disappointed.