AVOID THIS COMPANY AT ALL COSTS! Customer service seemed fine in store. We discussed a few concerns with the showroom mattress that we wanted to purchase - was given 100% certainty by the manager that ours would not have those problems; however this was not the case. Once delivered the gap between the zip & link was large enough to fit a bottle of wine in the middle (no joke) and when we woke up from our first night sleep the middle of each of the mattresses had dipped/sagged so considerably it felt like sleeping in a hammock. We had paid over £3K for this so-called 'luxury' product and we were incredibly shocked and disappointed. Store Manager couldn't help make good on his original certainty guarantee as everything post-sale is dealt with by Customer Services who are just horrible & rude to deal with and try and bully you into believing it's your problem and not theirs. The whole process of getting it sorted was unbelievably upsetting and stressful. The FIRA independent mattress people came out and confirmed without any doubt that we did indeed have a manufacturing fault. It was only then that we were taken seriously and eventually given our money back but it was an ordeal that I wouldn't wish on my worst enemy. How they could win Bed Manufacturer of the Year is beyond me. By the way, the 'Which' legal team deal with hundreds of unhappy customers trying to get their money back and most of them are not successful.