Ordered bed and mattress in October. Had to wait 2 months for delivery, only to be told 2 days before delivery date that the mattress wouldn't be coming because someone had made a mistake on the order. They couldn't tell me when I would get the mattress, because they had been 'locked out of the system' until Monday (my delivery date) and would have to order another one. My son coming back for Christmas will have nothing to sleep on - when I asked if they could provide me with a temporary mattress, they said I could borrow a roll-up one but I would have to collect it myself as they didn't have a van! Rang head office - closed of course. Appalling service. Never buy from this company.