Absolutely rubbish! Customer service non existent, I would not recommend this company at all. Couldn’t organise the simplest of tasks to put politely. If at least one person is saved the bad experienced I received it would be a positive outcome! I will never buy from or recommend Bensons for beds. Should the company go bust the only people at fault are the ‘can’t be bothered staff’. Response from (supposedly) customer 15/12/2017 18:03 Hi Nick, Thank you for your response and phone call this morning at 9:44am, However it is now 6:03pm and neither you or anybody else from Bensons has rung me back as discussed, and delivery was supposed to be for Monday? This is why people are getting annoyed with your system! and cancelling orders to go instead with DREAMS as they are willing to deliver when it is convenient for the customer. 16/12/2017 Still no response from Bensons....... I will update this to give a full overview of order to refusal to deliver at a convenient time due to customer (me) having an NHS clinic with patients that could not be cancelled at short notice, Bensons for Beds however feel that you should NOT INCONVENIENCE THEM. 17/12/2017 Still no response...... 50% sale? don't expect a delivery though! 18/12/2017 Unbelievable! phone call from delivery drivers at 7:19am this morning saying they are going to deliver between 8am - 10am - All phone calls, EMAILS IGNORED. Now I'm being told by delivery drivers its going to be well after 9am!!!!!!!!!!! Unfortunately this company does not give a damn about customers and I have seen this over the last month. I ordered my bed on 11th November 2017 online after reviewing beds in store, after a 'mix up' by Bensons the original delivery date was cancelled by them. I was then sent an email last Thursday (14th December) telling me the bed would be delivered on Monday 18th December. I rang them straight away to explain I could not take delivery on Monday morning as I have an NHS clinic with patients already booked in and could not cancel at such short notice. Bensons 'Nick' rang me back on Friday 15th December telling me that if I couldn't take the order on Monday morning it would be cancelled until after Christmas (Helpful customer services) But he would check with the depot and get back to me - No contact made by Benson's until this AM. I have family arriving on Thursday. I can honestly say I have never dealt with a firm that really doesn't care about customers, I will leave it up to the readers of these reviews to decide if Benson's customers really love them as advertised in their website. Maybe something for trading standards to look at.