Ordered a king size mattress and pillow - 8 days later received mattress...wrong size (double) and the forgot the pillow ! Complained and now been told both will be delivered on 5th February. When I contacted the Bury store just now, the lady didn't think it was poor service as 'we are only human' and that 99.9% of the time they get it right - it's just the other 1% they don't (great maths :-/ ) - and when I contacted the customer service number they said they will action this as an emergency -"even though we don't normally do this".as if they were doing me a favour! Appalling. I am now awaiting a call back from the salesman who was only to eager to help when I was walking around the store 10 days ago with my money, and also the customer service department who previously had also ignored my 2 e-mails.