Absolutely shocking service and real attitude from customer services. The wrong sized mattress was delivered to my 83 year old dad. The delivery man noticed it was the wrong size to the order but unpacked it and put it on the bed anyway - my dad asked him to take it back but he refused. I called customer services several times to try to resolve - the attitude I got from a guy called Tim was astoundingly bad. He said we should not use the mattress and would have to wait 2-3 weeks until a new one was delivered, so effectively my dad would have no mattress to sleep on for 3 weeks! I asked to speak to someone more senior and Tim flat out refused!!!