Purchased a bed and mattress and went back to the store 6 days later to cancel the order as my circumstances changed for very genuine reasons. I was told that there would be a 20% cancellation fee for cancelling the order after 24 hours. I was totally shocked by this as the bed was not due to be delivered for a further 4 weeks. I was told that this was in the Terms & Conditions which I was given. I was NOT given any Terms and Conditions - only the copy of the order which I had paid in full. When I told the staff at Bensons I hadn't been given any T&C's they still kept referring to them (a parrot fashion - stuck record sentence - contact our customer service department). I asked them why they hadn't told me verbally about this 24 hour cancellation period which is very unusual. They informed me that they were not obliged to tell customers about the 24 hour cancellation time. This highlighted to me what sort of a s company Bensons really is. I am a retired pensioner and every penny counts so to be charged a 20% cancellation fee for a bed that probably hasn't even left the warehouse is criminal. At no point during the sale was I made aware of a 24 hour cancellation fee or asked to read their T&C's. I returned home after a dreadful experience to read reviews about Benson's on the internet and to find that the reviews were all BAD. Customers not been given T&C's or being made aware of this 24 hour cancellation period. I would NEVER use this company again and I would suggest to anyone thinking of buying a bed to go to JOHN LEWIS were customer service really does matter. Bensons are only interested in taking your money and not addressing genuine customer complaints. I feel like standing outside their store and warning potential customers about these hidden T&C's and the 24 hours cancellation period that they keep quiet about. Read the reviews on Twitter and Google about this company and save yourself a lot of hassle and money - I wish I had!