After being recommended by a friend that had previously bought a mattress from Bensons I decided to purchase a bed, mattress and protector. After locating a bed and a mattress that I thought was suitable in terms of comfort style and finance cost the salesman suggested putting it on a 0% finance agreement. Paperwork generated, credit check passed, delivery date agreed. They even sent a friendly message to my mobile to confirm everything had been confirmed. All good so far. I was at work for the delivery date so my partner accepted the delivery. The delivery driver assured her that accepting delivery of these damaged boxes would have no consequences to the quality of the goods inside, so after some coercion the delivery was signed for . When I inspected the delivery I was confronted with two heavily damaged boxes with holes, drag marks on the plastic protective layer on the mattress. I called the local shop where I had originally placed the order and was told in no uncertain terms that they are not interested in after-sales customer care and would have to phone a call-centre to get this matter cleared up. The first phone call went badly. It was insinuated that perhaps I had damaged the items and I should just accept the order and make the best of it. Undeterred I called again, this time with slightly more luck. I had previously e-mailed pictures with the purchase agreement reference. This time the advisor accepted why I was cancelling the order in its entirety, I was well past the point of them coming up with a counter-offer. They agreed a date to come and collect the rejected order. They were unwilling to confirm a specified time slot. On the day in question they 'attempted' collection. In as much they took a picture of my door and did not collect the goods. More frustration. I had to call them again to find this information out, clearly nobody at Bensons was taking ownership of this matter and clearly did not take my complaint seriously, bearing in mind this is a purchase of over £1000. Another set of phone calls and stunted conversation via social media arranged a second collection date, but this time they were able to give me a morning time slot. I thought it would be prudent to book a days annual leave to cover this situation. At about 10.15 on the 12th February they arrived and collected said goods after demanding yet more signatures. All signed "rejected goods" along with my name. Just to be on the safe side I also called the third party finance company to confirm that the agreement had been cancelled and that no payments have been taken. After some investigation from the advisor it turns out that the plan was cancelled on the second phone call to Bensons, but I was not advised of this. They will be confirming the cancellation in writing. Overall I thought the entire experience was a piss-poor performance in terms of Quality Assurance and providing customer service for what is meant to be a premium experience in terms of customer expenditure. At no point did anybody remain committed to follow-through on prior promises and this whole sorry episode could have been avoided if the delivery driver thought to himself "My customer deserves better than this, I'll get this returned and deliver an undamaged order". At every stage it felt like I was being subjected to "tick-box" attention spans and no initiative being put forward. I would say avoid, but if you want an exercise in banging your head against a brick wall when things go wrong, disregard this review.