Absolutley agree one star way too may for this awful company. We paid £2109.98 for king size devan bed and mattress, devan base as expected but mattress dreadful! In store one like lying on a cloud, one received like lying on a brick! Reported this to manager in store even retried instore one again, concluded one received nowhere near the same tension rating as one tried in store. Manager promised he would "sort the situation to our satisfaction, with no extra charges or with a full refund", ( his exact words ) all we had to do was call customer services & notify them of our problem, and that's where the nightmare really begins!!! With lots of backwards & forward to store, trying display mattress again, again and awful phone calls to customer services ( a title they definitely do not deserve!!) being told " you will never receive what you have tried in store coz they've been there since day dot ( translation of " day dot " is long time, I was told) not told this at time of sale! Finally told by manager - after 9 weeks of pure hell, frustration, stress & no sleep due to lying on a brick - he can no longer offer exchange or refund as Bensons have changed their company policy in last few weeks and he now does not have the authorisation to use his discretion to give us an exchange or refund!!! Surely this is misrepresentation or mis- selling if they can not deliver a true likeness of their display items? Having filled in all the forms, completed 5 & half pages of details of dates,conversations and visits to store, we have handed this over to our credit card company in the hope they can help get us a refund! Please anyone out there looking for a new bed, please, please, please avoid the nightmare, DO NOT GO to BENSONS FOR BEDS, their in store staff may be pleasant but believe me they can not help when things go wrong and their "Customer Services" are absolutely appalling!