It would be impossible to write a short review about the dreadful experience I've had with this company as their sales and customer services is so appalling. I purchased a bed to discover that it wouldn’t actually fit into the attic room. At the time of purchasing the bed I discussed this possibility with the sales person. After placing the order and paying for the bed in full she handed me a tape measure to take away to measure. The delivery was scheduled for weeks ahead. I measured the space to discover it wouldn’t actually fit so I returned to the store within days to cancel the order. The sales staff then told me there would be a 20% cancellation fee for cancelling the order after a 24 hour period. They told me that this clause in their T&C’s. I looked in the wallet that they had given me when I placed my order and there were no T&C’s. I asked why they hadn’t included them or made me aware of this important clause when they handed me the tape measure to take away. I certainly wouldn’t have placed the order if I was made aware that I had 24 hours to measure and get back. They failed to answer the question - they just repeating over and over again in parrot fashion that all this was in the T&C’s. (Ive since discovered from reading other customer reviews that this is a problem that many other customers have experience). Leaving out the T&C’s and claiming a 20% fee for absolutely nothing is a money earner for this company it seems. When I said I wasn’t given the T&C’s or shown them at the time I was placing my order they just said I should have asked for them. I suggested that it surely it was their obligation to inform customers about such important and unusual clauses such as a 24 hour cancellation policy and a 20% cancellation fee. They told me that is their company policy and they weren’t obliged to inform customers about such clauses. They kept telling me to get in touch with their customer service dept. Customer services were just as difficult and uninterested in resolving the problem. They also repeated that this was in their T&C’s and didn’t want to know anything about the sales staff not providing me with any T&C’s and again suggested I should have asked for them. I’ve never had to ask for them in other high street stores. Customer service said they couldn’t comment on individual sales staff and failed to recognise that I was now paying a large fee as a result. The conversation went around and around and they used the excuse that this was in their T&C’s but would not take responsibility for the fact that their sales staff didn’t provide me with any. Since having the misfortune of this costly experience I have read several reviews about this appalling company treating hundreds (possibly more) customers in the same way - No T&C’s included, failed deliveries, poor quality products etc etc. I hope anyone thinking about buying anything from BENSONS reads the reviews and goes to a decent company such as JOHN LEWIS or M&S - anywhere but BENSONS for BEDS.