My partner and I ordered a mattress from Bensons, however long delivery wait of literally weeks meant we would not have a mattress for the first week in our new home. The following day we found mattressman who could deliver mattress a lot sooner, infact before we even moved in. The next day I attempted to cancel our order with Bensons to be told that as we were a few hours over the 24 hour 'free' cancellation period, they would charge us 20% of our purchase to cancel. Yes this was on the t&c's when we read them, however who would even think that such a rule would exist?! The delivery could of been better communicated i.e. I would of preferred being informed the day before that delivery would be at 11.00 instead of phone call at 07.00 in the morning. Delivery was also a few hours late and when it arrived one of the men started taking photos of the mattress in the bedroom without explaining what he was doing. I had to ask why they were taking photos in my home. Luckily, mattressman did not charge for cancellation, as we could not afford to pay Bensons fees.