I agree with the reviews written here and have had the same experience. It is amazing how many reviews there are within just a few days saying the same thing. Staff at bensons are not properly trained. They give incorrect information and don’t tell you everything . A book is given with terms after you have bought matress and it doesn’t match what the staff say. When challenged L at Stevenage branch said ‘oh it must have changed’. Managers are not prepared to accept responsibility for their staff. Get shoved from shop to customer services and back to shop. DONT GO TO BENSONS.