Everything went wrong with this Company. Late delivery, followed by no delivery, (the bed had been taken of the van because "somebody read the notes wrong!". )Delivery eventually came in 3 separate lots, for which I had to take 3 days off work. Rude Customer Services. Ordered bed assembly as my husband is disabled and was told it was £15. The guy who came to assemble the bed - who was actually the Manager of the store demanded £40 in cash. When I explained I did not have £40 as I was told it was £15 he refused to leave until I had taken the money out of my husbands wallet! I felt very very venerable as he was in my house at 6.30 at night with only my husband with Alzheimers with me. I have put a complaint in writing to their Customer Services and have been told the bed assembly was not part of the contract and they cannot take any action. This company is disgusting, I am taking them to the Furniture Ombudsman and will never under any circumstance buy from them again.