we ordered a bed which was delivered on time and we looked it over everything seemed ok at the time . Just lately we have noticed a sag in the mattress so we informed the shop who sent out an independent inspector to look at the bed. He found no fault with the bed but informed us that the bed was a SOFT mattress and we had ordered a medium. We informed the shop who said phone head office who then spoke to the supplier who then said as the amount of time that had lapsed they were not interested in ou complaint. I will not buy another bed from Bensons for beds