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A Disgusted Customer
Bought wardrobe with integral chest of drawers. The bifold wardrobe door does not open enough to be able to open drawers of the chest? We queried this before purchase and were assured a unit with a bias on one side would allow for this. After over 7 wks it arrived and and we assembled it and then found it was wrong and there isn't actually a 90cm set of drawers to fit at all. The salesman admitted his mistake and we asked to swap for 2 x 45cm drawer sets(1 in the bifold side & 1 in the single door side) as although far from perfect, would give us the drawer space needed and was the reason we chose that furniture. They said that's fine for an extra £129!!! We can't do any more you need to ring head office if you're not happy. Head office refused to solve it to our satisfaction even though it was their mistake and offered £50. We now have to wait another 7 wks to end up with half the drawer space promised in our original contract with them. The only good thing on all this is the delivery team who were first class. Four months in total of living in chaos. Thank you Bensons of Northampton
6 years ago
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Bensons For Beds has a 1.2 average rating from 1,760 reviews

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Alice, Customer Support

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