I purchased some oak furniture Large crack in the wood The manager at the Altrincham store was a rude obnoxious individual . Saying "not my problem" . Raised a complaint at head Office Left me holding for 10 minutes. Then customer service took 30 minutes to take my complaint If it wasn't long enough I was informed that the area manager would deal with my complaint. 12/03/18 I'm still chasing that response. No response from the area manager or customer services...chased through emails. Still no response Called today . Catherine from customer services kept me on the line 33 mins to tell me no one could deal with it. They will chase and call me back tomorrow. They have been saying that for two weeks. Dispite 4 emails and numerous calls. I'm still waiting . It's now the 28/03/18. No response from this company. Disgracefull Consumer rights act 15. Within my rights Exchange or discount or refund . Non of which I have been offered I'm now going to go through the small claims court. What a complete joke of a company I will never purchase again from this company Reply quote B of Beds Reply from Bensons of beds am sorry for the delayed response and that you are not happy with the chest of drawers you purchased. I can see from the notes on your account that you collected the chest of drawers on 18/02/2018 and did not at that time discuss any damage to the furniture, you returned to store on 12/03/2018, 22 days later, to advise the chest of drawers was damaged. As you transported the chest of drawers any subsequent damage is your liability. I am really sorry you feel you need to escalate your case to a solicitor however I feel you may benefit from third party independent advise. I hope this clarifies our position. Kind regards, Sydney Day Bensons for Beds Customer Services. Unquote Having raised this complaint on the 12/03/ 2018 Being told by customer service the Area manager will deal with it This is the reply on 9th April 2018 How disgusting they are now excusing me of damaging the goods The huge crack all the way down is wood not glued correctly Shame on you Bensons for Beds I will start litigation proceedings against you. My experience of working in the retail sector . This has to be the worst complany I have ever dealt with.