I currently have a dispute with Bensons Beds over a mattress that retailed for a cost £1279.99 with a 5 Year Guarantee and has had approximately 4 years use, Bensons sent a very biased FIRA technician out to prepare a report that states the bed has sunk on one side and can feel springs due to normal compression with usage and not being rotated (this is in fact untrue). The report also states the base frame slat gaps are 9.5cm which are out of Manufactures guidelines, (Benson's sold me the solid Oak bed frame that does not in fact meet "Manufacturers Guidelines" (wonder what Trading Standards make of that) I spoke to Carl Martin Senior complaints advisor at Bensons customer service (who seems to have a answer for everything) and he stated that i can only use either Home serve or Eco-master to obtain an independent report and that they will only accept a report from these company's if i am not happy, what he did not say is that i can in fact obtain a report from any Expert in this sector that provides reports acceptable to the Court. (i will be instructing my own Bed Expert to prepare a report should the matter proceed to Court) Carl then went on to state i had bought a show room model that only has "One Year Guarantee" and they sent the FIRA tech as a Good will gesture! Bensons have in fact fabricated a copy invoice to state (showroom model One Year Guarantee) despite the fact i have a copy of the original receipt to put before the Court together with evidence of the Five Year Guarantee documentation given at the time of purchase. What the so called FIRA technician did not realize is that the inspection was being recorded on video and that he fact stated totally different findings to what he wrote in the report, (Transcript will be provided for the Court) also Bensons have only sent me Two pages of the 19 page FIRA report. I will be putting all the evidence before the Ombudsman and the before the Court together with a claim for all costs if this matter is not resolved to my satisfaction as i have a very expensive bed that is under Guarantee and Not fit for purpose and i suffer from serious spinal back problems being exacerbated with the protruding springs. Bensons Beds are clearly a very dishonest company and i would advise that the reviews on this site are totally different to reviews.co.uk that clearly show one star ratings, i have put this review on here as Carl Martin referred me to this site to see these edited good reviews of the company. If you are buying a bed i would take these stated facts into consideration of the type of company you are dealing with and take note of other review web sites as i am clearly not the first to experience this type of Customer service. PS, After leaving negative or one star reviews on this site it appears that a great number of 5 star reports appear within the same time frame to put any negative feedback a few pages from the front or recent reports, it is clear they are fake to hide negative feed back! you will get true description by copy and paste this link: reviews.co.uk /company-reviews/store/bensons-for-beds