I have never been so dissatisfied with a company in my entire life. I ordered two king size beds. They sent me a delivery date which I could not attend to. I called the warehouse number as indicated and was told that the next delivery date is not the next day but the day after. I put my order on hold and said please book me in for 48 hours later. To which I was transferred to another department. This other department then told me that my delivery date would be a further 11 days later. When I advised that this was unacceptable and to leave the delivery date as it was, so I could try and work a solution around it, I was advised that the beds had been off loaded off the van and it was not possible. I am talking about a space of 5 - 7 minutes. So you are telling me that within this short time of 5 - 7 minutes you have taken 2 king size beds off a van. They have received the note (that it was on hold and not cancelled I may add), walked outside to the van, with two or three people, to locate the right beds (of a van I would assume to be full of beds) and remove them from the van. Bensons for Beds are you insulting my intelligence here?? I wrote to the CEO to express how insulted and upset I was to get no response of any interest. They stick with the claim that they had physically taken those beds off the van in that short time. Well miraculous. I will be timing the men or women who are delivering the beds, when they actually turn up (one month later from my order date), how quickly they can get them off the van and into my house. I will never ever use this company again, or its other company Harvey's and I will be passing on my disappointment to every single person I meet, not to mention discussing it on social media. I strongly recommend that anyone uses a professional company for beds and home furniture as this organisation - Bensons for Beds, clearly has no interest in customer satisfaction, just the money in the bank!