DO NOT BUY FROM THEM!!!! I urge people to stay away from purchasing from this company. They lie about a 40 day comfort guarantee and lure you into buying from them by repeatedly telling you that. My mattress was completely faulty and i called Benson For Beds 3 days after receiving the item to explain this. They sent out a so called 'technician' (who i believe is biased with his testing to benefit Benson's) who came out and tested the mattress. I repeatedly called them for an update and it wasn't till 3 weeks later that they told me that the technician said that the mattress is faulty due to customer misuse!!!!! We slept on the mattress for one night and it was the worst mights sleep ever! I called within 5 days of having the item so how could we have possibly misused the item?! Customer service was appalling as they refused to let me speak to a manager. My baby was crying so I asked the guy on the phone to give me a call back and he refused!!!!!!! He said he had explained everything i needed to know! I explained as i wasn't happy with the outcome and if i could please call them back, he then started shouting at me over the phone saying they wont be dealing with my complaint. I was absolutely disgusted and appalled by their behaviour! He could clearly hear my baby crying over the phone and when i asked to speak with them later on 'their terms' he told me to hang up if i had to go but they wouldn't be calling me back and wouldnt speak to me in regards to this order again. I honestly cannot believe that they are allowed to trade the way they do in 2018. I feel like watchdog or trading standards needs to expose them for scamming money from innocent people who work hard to earn their money. Please read an article from The Guardian 'Getting that uncomfortable feeling about a £700 mattress from Bensons for Beds' explaining why Bensons For Beds are professional scam artists! Take my advice and please stay away.