We had our bed delivered last week, the delivery guys moaned about how awkward our stairs were dispite being the easiest stairs ever. The guys left and we started unwrapping the base only to find a small dent in the base, this was clearly done on the stair rail and we took photos and made a complaint. We had a response saying it was our fault through assembly that the damage occurred and basically washed there hands of it. Awful service from a company that really do not care about the most important person the customer. We had intended to buy beds for the rest of the family with Bensons but we won’t now and really ask others to stay clear of this sham of a company. You will not sleep well at night if you have a bad experience like us.