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Stephen Ashcroft
Ordered a wardrobe for my Daughters room in December (yes 6 months ago) Arrived a bit later than promised and hurriedly assembled. Fitters tried to leave but I noticed you could not open the interior built in drawers. They said theres nothing they can do and left. Several phone calls later and pictures sent in to customer service and they decided the wrong doors had been fitted so were sending a new door. Waitined in all day for the fitters who arrived (very late) and was told the new door wouldn't rectify the drawer opening as the drawers were too big for that wardrobe. After several more phone calls and pictures I was offered to dismantle the wardrobe and they would send smaller drawers (not what we ordered) and rebuild. Went into the shop (they were as helpful as thye could be) and explained I do not want a rebuilt wardrobe as it would never be as strong and stable and eventually agreed to have them refund our money and collect the wardrobe. Arranged collectin and again stayed in all day to recieve a phone call cancelling the collection. Store have now arrnaged for collection this Saturday but I'm not holding my breath. Still recieved no refund of my monies and at no point has anyone offered any form of goodwill for the several lost days and 6 months without a wardrobe that i've paid for. Avoid at all costs, go to Ikea and save a lot of hassle.
6 years ago
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Bensons For Beds has a 1.2 average rating from 1,760 reviews

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