I bought a bed for my terminally ill father so he could at least be comfortable in the time he has left, we paid a lot of money for an adjustable bed to suit his needs, we had been promised delivery within 6 weeks but the bed never arrived, everytime we called the the customer services and asked for an update or to speak to someone with some authority to help resolve the issue we were passed around, then promised callback after callback only for our phones to never even rang once. Later my brother spoke to a Customer Service person called Gillian, who asked for him to verify his identity, quoting GDPR rules to him, he said his name was on the delivery address, she asked him to satat is surname and first name, then said asked if is he the named person or was there another person in the family at that address with the same name (does she think we are inbread?)or maybe we're all supposed to be call Mohammed or something), I felt insulted by the blatent racist commentshe had made. IS this how companies should behave?, clearly you dont need joe public to buy your products. SHAME ON YOU! I will NEVER use your company again and I will tell everyone about this awful experience.