Absolutely horrendous would never use you again i am 75 and my wife is 71. I am also disabled and have been sleeping on the settee for ages. So was really looking forward to new BEDS. As just had a stairlift installed. And the Manager in the shop said they would take it upstairs. When the two delivery drivers came the youngest one dragging the mattress upstairs my wife had to stop him as he got it stuck under the stairlift. The older one then bought two massive boxes in on his own he then helped his mate by pushing the mattress upstairs. When he came down he asked us to sign for it, we asked them if they would unpack the boxes and take them upstairs.thats not our job they said and couldn’t get out quick enough. We then found out why they had broken the key to my lift in. The lock. I phoned the shop who said they should have taken it upstairs and to phone customer services who said the shop should not be telling customers this as it was the Drivers discretion we had ordered another one just the bed frame so tried to cancel it. And were told we couldn’t as it was on the van for delivery, and if they did cancel we would be charged 20% cancellation fee and they did not accept liability for my lift. Well I was disgusted any firm that can leave a71year old lady. In tears as she had to carry them upstairs and me back sleeping on the settee. And £85 plus parts out of pocket are ROTTEN people to deal with, wish I had gone to dreams. This is now the end of June we bought it beginning ofJune haven’t head a thing that says it all.