I recently purchased a shop floor temper mattress which was reduced to £1000. Upon paying we were told by the manager that this carries a 40night comfort guarantee. The mattress was for my disabled mother. Well this turned into a complete nightmare as after a few days of having this mattress she developed a terrible rash. When discussed with the store manager we were advised this may be because she needs time to adjust to the new mattress and to persevere with it a little longer. He did however offer an alternative mattress. My mother declined this as she thought the managers advice may be correct. However to our horror we discovered bed bugs on the mattress a few days later. I then went to the store to discuss this and the fact that this mattress was never fot for purpose. Whilst the manager agreed he said he could now no longer offer a replacement unless authorised by head office. I asked him to call them from the store. This turned into a complete nightmare! Despite my mother's medical records indicating no prior problems to a rash until after the mattress was delivered they went on the defensive suggesting I prove that bed bugs had originated from the mattress. Now unless I'm mistaken this is pretty much impossible as bed bugs move around. Bensons are well aware of this fact! In fact they suggested I speak to the local environmental office and arrange for an inspection of the bed. What I found was that they were totally unwilling to assist support in any way. Typical of the negative feedback I've read about this company. I would never ever purchase anything from this store again!!! I am now pursuing this matter through legal channels. THE WORST COMPANY EVER DEALT WITH! WARNING: NEVER BUY ANYTHING FROM THE SHOP FLOOR!