I have never experienced such bad customer service. I ordered a Super King bed back in October last year. The delivery driver bent the mattress when trying to get it up the stairs. We didn't really think much of it at the time until a few weeks later we noticed the mattress dipping in the middle to the point where we rolled into the middle. It was that bad we reverted to sleeping in our spare room for months. When I emailed customer service (supported with pictures) they sent a really snotty email back stating they wont do anything about it but they will send out a bed technician anyway. Only if he found a fault would they attempt to replace it. Weeks later the guy arrived and surprise surprise he was going to say there was nothing wrong with it until we mentioned it had been bent getting up out stairs. They decided to replace it which took another 4 weeks. We realised they were only going to have the same problem again so rang them to see if they could arrange for our windows to be removed maybe and they shoved us off and said that wasn't their problem. The mattress arrived and this delivery guy took one look at our stairs and refused to take the mattress up and said it should never have been taken up in the first place. They said we need a 'Zip & Lock Mattress'. We agreed to take this only because we were told you would not be able to feel the difference. That we wouldn't be able to feel the partition in the middle. They had non in the store when we went in so we had to go off the word of the adviser. The mattress arrive 2 weeks ago but we went on holiday the same day. We slept in the bed for the first time last night and its not what we got told. Its basically just two mattresses pushed together with the zip being down in the middle of them so the middle of them is obvious even with a protector on. I called first thing this morning and they said there is nothing they can do. I was persistent and explained the whole situation but they just kept saying there is nothing they can do. Finally after 40 minutes on hold they said because they didn't show me a 'Zip & Lock' they might be able to do something. This was 12:30 and they said someone will call me back in 1hour. It's now 17:15 I STILL HAVEN'T HEARD FROM THEM! I'm totally sick and tired of the waiting around. This company will do anything possible to not give you your money back or help you out. Disgusting and I will never use them again and tell anyone I can to avoid them. Very very poor.