Do not buy from Bensons, their customer service is awful. Three years ago we spent £ 1250 on a bed with a New Airflow 5000 plus mattress. The mattress started to sag, so we complained and FIRA came to put and their report found it to be faulty. We were offered a new one and we actually spent £100 more. They stated they would collect product when they delivered the new one. The delivery men from Bensons arrived but refused to take away the old one stating it was 'contaminated'. This is a load of rubbish, it's a con and they obviously don't want the trouble to dispose of old mattresses. When I complained to customer services saying we are elderly and stuck with the old mattress in the bedroom, the agent didn't want to know, and wouldn't let me speak to a manager. She even suggested we contact the Council to have it removed, which would cost us about £50. We now wish we'd gone to John Lewis and never stepped foot in that Bensons store