Purchased a mattress which was not cheap in the least. 3 months later its sunken down in one area. Customer service arranges for an 'engineer' visit whom says issue not covered under warrenty and accuses us of not rotating the mattress as per manufacturer requirements and sitting upon it too long apparently. I advised Bensons for Beds this was incorrect information as I was not present during the 'engineer' visit but they rejected this and will not repair or replace the product. I am now left to spend my own time and money to arrange a second engineer to take the matter further. Conclusion: I am unable to recommend this company or the use any of their stores in the UK at this time.