My Son purchased a new luxury bed which was delivered on the 6th April 2018, despite the bed being assembled correctly by a very experienced joiner (Me) the bed collapsed the first time it was laid on, we have been trying to get it fixed since, you sent somebody out to look at the bed after several weeks and they agreed there was a fault and sent some replacement parts which are still stored behind my settee because your customer services line is so busy we cant get through to remind you the bed still needs repairing The time this has taken to resolve is nothing short of disgusting, the level of complaints you appear to be receiving and the backlog you refer too I believe tells its own story of how you choose to treat your customers. The new £2,407.00 bed is unable to be used and your inability to respond more rapidly has left my son and his partner sleeping on the floor for weeks which I find totally unacceptable. I trust there will be a compensation/ discount offer made to recompense my Son and his fiance for your very poor service and the fact that your 40 day comfort guarantee has failed miserably