This is my second review,regarding the awful service,from Bensons for beds,and the matter of refund still goes on,I purchased this mattress via Paypal,so I now have to open a case,but I have to wait for some time before I can do so. Even though Bensons for beds are getting all these bad reviews,It makes no difference to the staff,and once you have made a bad review,the worse treatment you get,If it was my company,I would fire the lot,rather than have my company get such a bad name,but as it is run by multi companies,it means that overall they still make a profit.I will not buy from any of their companies now.