Firstly, the bed was delivered with a broken drawer which took one month to replace. Secobdly, the mattress itself started to soften so we were finding ourselves rolling to the outside edge whilst the middle of the bed stayed firm. This was reported to the shop who told us to take photos and contact head office. I then became ill and 6 months on went back to the shop with the same result. Before I could contact the head office I was taken to hospital and my recovery took 18 months. Last week we went back to the shop and were give the same response. I explained thatvphotographs would be no use as the mattress looked level and it was only once one slept in it that it would roll ones body to the outside edge - on both sides. Despite the store being told that I had not been well enough to call head office or to deal with stress I got no further help. Despite having paid almost £1,600 We have decided to avoid the hassle and dump the mattress in favour of purchasing a NON BENSONS BED mattress - difficult as Bensons seem to have bought up most of the large bed manufacturers!! We will never, ever deal with this Company again. They offerd a 5 year warranty and promises of excellent after sales service which, quite honestly, were not provided by the store. Benson's item beds were a feature of a BBC programme that covered numerous customer complaints throughout the country. The bed was purchased in June 2016 and the mattress is getting progressivly worse. We have discovered that the nanufacturer has now totally changed the structure of the mattresses to include springs, ceramics and a top cushioned layer. If, as the store say, there was no problem with the style of mattress they sold us then why - only a few months after we purchased our bed - did the manufacturers make such massive changes. One doesn't change a good product only a few months later!