They delivered without a call first and while my 15 year old daughter was in on her own - the delivery driver said to her "if anyone asks, you are 18!!" Then, because my daughter didn't have a key for the front door, they delivered via the side door, through the dining room and had to move my table - they basically "pushed" it across a carpeted floor and damaged the legs. When I made a complaint, and sent photos of the damage, I was told that they had asked the delivery men, they said that they didn't move a table / lean the kingsize bed up against it / or tell my daughter to say that she was 18!!!! All this would have been avoided if they'd rung, as promised - we were 10 minutes down the road!! customer service was disgusting - they have awful attitudes towards customers who've paid a lot of money for their bed and expect good service!!