Ordered a product online and it was damaged. Spoke to customer services who tried to fob off with £20 discount, which was not acceptable so I requested to return for a refund. They arranged collected and informed us that the refund would appear within 7 days. It has now been well over 30 days and we still have not received the refund. We have called numerous times and every time they say it has been processed and will be credited soon, but we have yet to receive any refund- so they have out money and also the returned product!?! This is pretty disgraceful. AVOID this company!!