Were do i start????? we took my 86 year old mum to purchase a new bed at Parkgate Rotherham branch. She saw the bed she liked paid over £1600.00 and was told this would be delivered 17th Sept great news!!!! NOT>>>> the drivers pulled up on the 17th with no bed???? so the telephone calls started took me over half an hour to get a response from some dim wit that thought it was ok for a 86 year old to go and get an air bed till they could get the bed back out at this point they couldn't locate the bed. The calls went on for the best part of the day were i told them they either book mum in to a hotel or they get a replacement bed sent out as she had no bed 6pm we get a replacement bed yey.... 2 days later we get a call they have found the bed its still in the warehouse and they have I.T problems silly me and i thought it might be the person inputting the details?? any way moving on we get a delivery date of 27th so as you can imagine were all getting excited as mum is having a proper bed,,,,,, the drivers turn up at 10am take the loan bed away bring in the new bed!!!!! yep thats right they leave a 86 year old to build the bed that she paid £15.00 for them to assemble she shows the lovely helpful drivers her paperwork the turn round and say " well you had the loan bed made up so were not doing this one as well" Congratulations Bensons my mum is in tears im no where near her to console her or build her bed " i hope you sleep easy " theres a phrase you cant use for your customers can you?