Purchased a bed at their Streatham branch which went smoothly. However, informed it would take 2 weeks for delivery. You have no say with regards to time/date of delivery and have to accept the day they give you unless you're willing to wait. Usually deliver Mon-Fri during working hours so very inconvenient. The delivery was due on the 10th of September and the driver could not locate our address and decided to return back to the warehouse. I live on a main road, and no one struggles to find my address. Furthermore, he contacted me and i called back in less than 5 minutes, by which time they had already left and would not return. I called customer service...hopeless and useless. They informed me to contact the store to rebook and earliest I could get was 2 weeks later on the 24th September. This incompetent company failed to deliver the bed on that day as there was a 'computer' error resulting in my name not being in the delivery list and thus bed not being loaded on truck/delivered. This is despite calling the store on 2 different days to confirm the delivery. At this stage I was livid and informed them I could no longer be flexible and they need to accommodate me. I gave them 2 dates when someone would be home and they delivered it on the 26th of September, almost a month after purchasing it. They do not care about the inconvenience they have put you through. It is difficult finding a relative willing to wait for a delivery on three occasions. Most people work monday-friday so if you agree on a set time/day, deliver it. This should be the norm but my experience clearly isn't the exception based on reviews i have read. Finally, after second failure, I wanted a refund but they informed me there would be a charge deducted. Incredible. Bed itself is fine. Terrible service! Not cheap beds so avoid and spend your money elsewhere.