On the agreed delivery date for a divan ottoman and mattress. The delivery driver arrived and said did you know there is not a mattress for you. (We had got rid of my Sons bed the day before). The Macclesfield branch did all they could to get a rolled up mattress to us which they did that evening by a member of their staff. This took slot of time and calls to sort. A further date was arranged without notifying me but then that delivery did not happen. We then arranged for it to be delivered to the Store. I received a text saying they would collect the substitute mattress. The morning of the arranged collection I got a call to say they would be with me before 12 noon. I then got a call to say they would not becoming as they had to deliver it to store as planned and they would not be coming to collect the substitute mattress. We then had to wait in again this Saturday for a courier to drop off the mattress and collect the substitue. So much messing around - we will never use Bensons again and have advised others not to use them. You expect such a big company to be spot on. Customer Sevice is diabolical