Wish I had read these reviews first. Very similar experience to a lot of other people complaining about the aftersales and delivery service. Purchased another mattress from them as the I Gel mattress we bought 4 yrs ago has dipped so badly we cannot sleep on it anymore. Bensons arranged for FIRA to come out and he was late and rude and very dismissive and basically said there was nothing wrong with the mattress we had it on the wrong base.... well it had only been moved onto a new base a few days before his visit. He didnt want to hear about our problems with the mattress in fact he said you purchased an I gel 'what do you expect' !!!! We are also still waiting for our new mattress which after 3 attempts at delivery is still no where to be found in their warehouse. Having spent over £2000 on a new Tempur we are not impressed and still waiting for delivery over 2 months after ordering. To add insult to injury the Rep from FIRA told us that the Tempur mattress was basically no good and we would regret ordering it. What a shambles all round. Will never step foot in a Bensons shop again.