I so wish I had read the reviews before using this appalling company. DO NOT USE THIS COMPANY IF YOU ARE EXPECTING GOOD QUALITY AND A GOOD SERVICE. Currently 88.18% One Star reviews and 3.51% Two star!! That's over 90% poor or very poor. Unfortunately, I couldn't give them 0 stars! I won't go into the details of the complaint but needless to say, the quality of what they delivered and the extremely poor customer service means I will never use or recommend this company ever. They were supposed to take away our old bed but the driver said it wasn't on his sheet, luckily he took it anyway and said they had been having problems like this. Oh and if you want a response by email, don't hold your breath, I am still waiting for a response after 5 days. Average waiting times if you call is around 30 minutes. That must mean lots of people complaining.