I am only giving 1 star because zero stars isn't an option. Bensons are proving to be worse than very poor. Really totally pathetic. Nothing that anyone at Bensons says in person or over the phone means anything. They consistently miss commitments and the next person you talk too effectively just says that the last person was wrong and starts again. It has now been over a month of missed commitments. Appalling repeated failure to deliver to our new home on time so we had no bed to sleep on. Ended up having to buy an inflatable mattress and finally moving out of the house as Bensons could not deliver a bed as promised. Delivery slipped and then they still couldn't get it right. We made it absolutely clear that because we still had no bed to sleep on that we had moved out of the new house and could not get back there from London before 12 noon. Afer heated debates with Customer Service (Who wanted to force an early am. delivery after already being a full week late) we were assured that the driver would be told to make later delivery after 11.30 - 12 noon. At 7.37 am the driver called confirming that he was on his way wanting to deliver. Of course he knew nothing about the call with Customer Service moving delivery from early am. to Noon.............He then crashed his delivery vehicle into a neighbours garage. (Great way to meet new neighbours) Finally took delivery of very sub quality poorly manufactured base that the delivery team could not assemble. They blamed very poor manufacturing quality / misalignment of holes and left. During delivery they managed to put stains up the stair carpet and on the bedroom carpet from the tailgate of their delivery lorry. The delivery crew had very limited spatial and coordination abilities. It was only my shouting and grabbing that avoided them smashing light fixtures at top of stairs and in bedroom. Promises from the store manager of a new replacement base unit simply failed to happen. Bensons initially agreed to replace it, then wanted to send a technican to repair the defective base, then re-agreed send a replacement, and then called back saying that the previous 2 commitments to replace were mistakes and over a week later suddenly decided that they wanted to repair again. Been chasing by email for over a week with no replies so far. Still waiting to hear if Bensons can manage to do what they say. I just emailed Bensons saying that if they cannot fix it next Monday they need to just send a driver and collect it. Pathetic performance.