If I could give a zero I would. Ordered bedroom furniture in June 18 for my elderly disabled sister. Furniture arrived damaged. Raised matter with Store Manager at White City Manchester Mr. Phil Bailey. I mentioned how helpful the sales assistant Alex had been. Alex had raised this matter with his regional manager however this did not expedite matters. Mr Bailey informed me he had admonished Alex for helping a customer once goods had been sold quote 'our job is to sell the goods. If a problem occurs get in touch with Benson's Customer Service'. Several weeks and multiple e mails and phone calls later I again contacted Mr Bailey and informed him of the lack of interest / action by customer services. Reluctantly he sent an e mail stating that I should receive '5 Star Treatment' whatever that meant? Once again I contacted Customer Services [prepare yourself for a long wait]. Finally spoke with an agent and gave him my mobile number in case we were 'cut off'. We were in fact 'cut off' during our conversation and he did not ring me back. I once again made contact with Mr Bailey the manager of the store and suggested he take some responsibility in resolving this matter. We actually wanted an explanation as to how this debar cal had occurred? He asked if the goods had now been delivered and were fit for purpose. I explained they had, however wanted to know how this problem had occurred? He said it was nothing more to do with him and put the phone down. I found Alex to be of great help, and as mentioned above he at one stage raised this matter with his regional manager, however it remained unresolved. The company have now given my sister £75 as a gesture of goodwill. Goodwill starts with good customer service. The attitude of Mr Bailey [Store manager] was appalling and the response of Benson's Customer Services was not much better. You never know the quality of a company until something goes wrong. Benson's and in particular Mr Bailey are and remain a terrible advert for everything that is wrong or bad with customer service or lack of it in this country. NEVER BUY GOODS FROM THIS STORE